Please find all our Shipping and Returns information below. If you have any questions, please email us at merch@thelatebrakeshow.com
Dispatch & Delivery
Orders will be processed 2-3 times a week, unless otherwise specified at the time of order. We're a small team and will dispatch according to demand with the exception of order placed prior to Christmas where we will aim to pick orders & dispatch orders more frequently. Please email us at merch@thelatebrakeshow.com if your order is urgent.
We post all UK orders out via Royal Mail. You can select which delivery service you would like at the checkout. Please note that if you select a Royal Mail untracked service this is dispatched at your own risk. This is unsigned for and untracked and in the event the order does not reach you (but has been shown to have been delivered by Royal Mail) there is nothing further we can do. For extra peace of mind, especially for larger orders, we encourage you to select "Tracked 48" as a shipping option.
Delivery times are sadly out of our hands and can be subject to delays (from Royal Mail or force majeure).We cannot be held responsible for any delays. Sorry!
We ship internationally and all international orders will be shipped via Royal Mail on a tracked service. Deliveries take anywhere from 5-14 business days from the point of dispatch, depending on which country. They will also be subject to (potential) local customs delays and also sometimes there may be additional import duty, local taxes to pay. Sadly that stuff is out of our hands.
Delivery Costs
Delivery prices range depending on the weight of the item/s in the order. Please review at checkout for more specific quote.
For deliveries outside of the UK, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.
UK Bank holidays are not classified as delivery days, so please allow extra working days for deliveries over UK Bank Holidays, or indeed International Bank holidays.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit/debit card or PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods.
Goods will not be dispatched until payment has cleared.
Returns Policy/Procedure
If any of our goods fail to meet your purchase expectations, you can return it to us for a full refund within 28-days (from the order date), providing the goods are returned in a resalable condition and in their original packaging. Items received after 28-days will be managed on a case-by-case basis, subject to our internal checks surrounding the returned goods’ being of satisfactory standard for re-sale. We cannot accept or manage any exchange requests.
If goods received are damaged, shipping costs and return costs will be covered by us, but this is the only time/circumstance we will refund shipping costs and cover returns postage.
Returns are at the purchaser’s expense and need to be returned via Royal Mail on a service of your choice, however, we cannot accept any liability for the manner in which items are returned to us (so please choose wisely). If you are shipping an item over £20 you should consider using a trackable shipping service or purchasing shipping insurance. Please ensure you include your details within the return and details of why you are returning. We will notify you as soon as we receive your return.
Return address: The Late Brake Show, PO Box 1670, Peterborough, PE2 2DE
Cancelling your order
If you would like to cancel your order, please complete the withdrawal form below.
It may not always be possible to stop an order before it is dispatched. In this instance, please return the order as per the above instructions.
UK Consumer Rights
Nothing in our Returns Policy affects your statutory rights under UK consumer law.
Under the Consumer Rights Act 2015, goods supplied by us must be of satisfactory quality, fit for purpose and as described. If an item is faulty, not as described, or otherwise does not meet the standards required by law, you may be entitled to a repair, replacement or refund.
For online purchases, UK consumers may also have cancellation rights under the Consumer Contracts Regulations 2013. Subject to applicable exceptions, you have the right to cancel your order within 14 days of receiving your goods and a further 14 days to return them to us. Personalised, bespoke or made-to-order products may not be eligible for cancellation unless they are faulty.
These statutory rights are separate from and in addition to any goodwill returns policy offered by The Late Brake Show.
Your Right of Withdrawal (EU Customers)
If you are a consumer residing in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after you, or a third party designated by you (other than the carrier), takes physical possession of the goods. To exercise your right of withdrawal, you may use our online withdrawal function or contact us using the details provided on this website. Once we receive your withdrawal declaration, we will send you an acknowledgement of receipt by email without undue delay. If you validly exercise your right of withdrawal, we will reimburse all payments received from you, including standard delivery costs where required by law, within the applicable legal timeframe and using the same means of payment used for the original transaction, unless otherwise agreed. Certain products or services may be excluded from the right of withdrawal where permitted by applicable law. For full details, please refer to our Terms and Conditions and Withdrawal Policy.
